Evaluación de la efectividad de un programa piloto de optimización del uso de los recursos de biblioteca en la Universidad San Sebastián y de la satisfacción de los estudiantes, basado en el cambio actitudinal de 18 académicos

Abstract

The present research assesses the effectiveness of a pilot program in San Sebastian University to increase the students' satisfaction with the library available resources, through the implementation of an attitudinal change in the courses' professors toward suggesting texts. Satisfaction levels in seven indicators was compared between an accessibility sample of 175 students of 18 pilot courses, and a random sample of students participating in the quality of service studies 2010 and 2011. A greater level of satisfaction in all indicators was found. Five of them were significant with the 2010 comparison, and four of them with the 2011 comparison. Finally, implications and limitations of the study are discussed.